IMPORTANT INFORMATION
In order to use the Service, we may ask you to enter your gender, date of birth, place of birth, and time of birth. We also automatically collect language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet Service provider, mobile carrier, hardware ID, Facebook ID, and other unique identifiers (such as IDFA and GAID) from your device. We need this data to provide the Service, analyze how our customers use the Service, and serve advertising.
To improve the Service and serve advertising, we may share this data with third parties. Such parties include Meta, TikTok, Google, Apple, Appsflyer, Amplitude, Firebase, Twillio. As a result of sharing this data with third parties we (1) analyze different interactions (e.g. how often users make subscriptions,); (2) serve advertising (and show them only to a particular group of users, for example, to subscribers).
Please read our Privacy Policy below to know more about what we do with data (Section 3), what data privacy rights are available to you (Section 5) and who will be the data controller (Section 1). If any questions remain unanswered, please contact us at support@trysupernova.app.
PRIVACY POLICY
This Privacy Policy explains what personal data is collected when you use our mobile applications, websites and services provided through them (together "App" or "the Service") and how these personal data will be used and shared.
BY USING THE SERVICE, YOU PROMISE US THAT (I) YOU HAVE READ, UNDERSTAND AND AGREE TO THIS PRIVACY POLICY, AND (II) YOU ARE OVER 16 YEARS OF AGE (OR HAVE HAD YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY FOR YOU). If you do not agree, or are unable to make this promise, you must not use the Service. In such case, you must (a) delete your account using the functionality found in "Settings" in the App, or contact us and request deletion of your data; (b) cancel any subscriptions using the functionality provided by provided by Apple (if you are using iOS) or Google (if you are using Android), any other app stores that may be available from time to time, or by us if you purchased it directly from our websites; and (c) delete the App from your devices.
Definitions:
"GDPR" means the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
"EEA" includes all current member states of the European Union and the European Economic Area.
"Process", in respect of personal data, includes to collect, store, and disclose to others.
TABLE OF CONTENTS
1. PERSONAL DATA CONTROLLER
WebFusion Consulting Limited (with registered office at 38 Wang Chiu Road, Kwun Tong, Kowloon, Hong Kong) will be the controller of your personal data.
2. CATEGORIES OF PERSONAL DATA WE COLLECT
We collect the following data about you:
- Data you directly provide to us (for example, date of birth).
- Data we receive about you from third parties (for example, when you sign in via Google).
- Data we also collect data automatically when you use the Service (for example, your IP address).
3. PURPOSES AND LEGAL BASES FOR PROCESSING YOUR PERSONAL DATA
We collect and use your data primarily to provide and improve our services, as well as to enhance their overall quality. Furthermore, we aim to attract new customers to our Service. Below is a detailed explanation of the legal bases for and purposes of processing your personal data.
| Purpose of processing | Category of personal data | Lawful basis |
|---|---|---|
| To provide Service (e.g., provide content for you) and administer your account |
| Performance of a contract with you |
| To research, analyze, and enhance performance of the Service |
| Legitimate interest (to improve the Service so that we understand users' preferences and are able to provide a better user experience, make the use of the Service easier and more enjoyable, or introduce new features, offers and topics for discussion with our experts) |
| To ensure quality control and safety of the Service |
| Performance of contract, Legitimate interest (to ensure communications between customers and experts are of a proper quality, safe, and compliant with laws, our agreements and policies; to resolve issues and disputes with customers; to respond to crash error system reports; to ensure that individuals responsible for providing the Service deliver the necessary quality of work) |
| To provide customer support |
| Performance of a contract with you |
| To enable communication with the experts |
| Performance of a contract with you |
| To process payments, refunds, and chargebacks |
| Performance of a contract with you, Legal obligation, Your consent, Legitimate interest (protecting our business from fraudulent claims, making informed and efficient decisions regarding refund requests) |
| To enforce Terms and Conditions of Use, prevent and combat fraud, violations of law and misbehavior, and ensure informational security of the Service |
| Legal obligation, Legitimate interest (to enforce our legal rights, policies, rules, prevent and address fraud, violations of law, misbehaviour or unauthorized use of the Service, and ensure compliance with our Terms and Conditions of Use. This helps provide a secure and reliable Service for all users) |
| To send communications about the Service (by emails, SMS, push or in-chat notifications) |
| Performance of a contract with you |
| To send marketing communications |
| Your consent, Legitimate interest (in jurisdictions where consent is not required: to encourage you to use Service, for example, to notify you that the expert is online; to promote the Service, for example, if you didn't complete the purchase before, we keep your palm image data for a limited period of 3 months to send reminder emails inviting you to purchase your palm reading — we use your palm image data solely to create reading) |
| To serve personalized advertising |
| Your consent, Legitimate interest (in jurisdictions where consent is not required, to promote the Service in a measured and reasonably targeted way, showing you content that's more likely to be relevant to your interests rather than generic advertising) |
| To analyze performance of advertising |
| Your consent, Legitimate interest (in jurisdictions where consent is not required, to promote the Service in a measured and appropriate way and to ensure the accuracy and quality of our advertising campaigns and complying with industry standards. This helps us measure effectiveness and maintain transparent business practices) |
| To comply with legal obligations |
| Legal obligation |
4. WITH WHOM WE SHARE YOUR PERSONAL DATA
We share information with third parties that help us operate, provide, improve, integrate, customize, support, and market our Service. We may share some sets of personal data, in particular, for purposes and with parties indicated in Section 3 of this Policy. We strive to conclude specific data processing agreements with all such parties to establish the rules for processing of your data specifically on our behalf and limited to it.
The types of third parties we share information with include the following:
Third-party providers. We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We process your personal information using the following types of service providers (and in certain cases, their subprocessors):
- Cloud storage: we use Amazon Web Service to host personal data and enable our Service to operate.
- Monitoring of the Service: we use Firebase Performance Monitoring and Firebase Crash Reporting to monitor infrastructure and performance of the Service, identify and resolve errors and crashes in our Service across different platforms.
- Data analytics:
- We use Appsflyer to attribute your data, research and analyse how users interact with the App, and measure performance of our advertising.
- We use Amplitude to record how you use and interact with the Service.
- We use Meta Pixel, TikTok Pixel, and Google Analytics to analyze how you use the Service and measure the effectiveness of some advertising.
- We use Tableau from Salesforce to create interactive dashboards, charts, reports, and visualise data about your use and interaction with the Service.
- We use Microsoft Clarity to understand how you interact with the Service through session recordings and heatmaps.
- Gateway service and payment processing: we use various payment processing and payment gateway providers that help us connect with different banks and payment systems around the world. Due to the large number of payment processing providers we work with, we cannot list them all here. However, some examples are Solidgate, Pay.com, Checkout, and Worldpay.
- Email verification and login: we use Debounce.io to validate, check and verify email addresses of users. We also use Google, Meta, and Apple APIs to enable social sign-in features.
- Functionality of the Service: we use AstrologyAPI, OpenAI, and Microsoft Azure AI solutions to generate readings and reports for you. Please note that we send only de-identified data to OpenAI and Microsoft Azure AI.
- Communications:
- We use Zendesk as a customer service software to enable the work of our customer support team. We also use Twilio to enable phone calls between the customer support team and users.
- We use Customer.io (for emails) and Twilio (for audio calls) to send Service-related and marketing communications to you.
- We use Firebase and Apple Push Notification to send Service messages and notifications to you.
- We use OpenAI to customize push notifications based on the analysis of de-identified content of limited recent communications between customers and experts.
- Security: We use Cloudflare as a content delivery network provider to improve the security and performance of our websites and protect them from malicious attacks.
- Marketing and advertising:
- We use Meta Ads Manager and Meta Custom Audience, TikTok Ads Manager and Pinterest Ads Manager to choose audiences that will see our advertising and deliver advertising Meta's, TikTok's, and Pinterest's platforms.
- We use Google Ads and Bing Ads to deliver advertising to users in Google and Bing browsers.
- From time to time, we may use third-party ad networks, ad agencies, and direct publishers that provide us with advertising solutions for displaying our advertising on various websites and apps.
Law enforcement agencies and other public authorities.
We may use and disclose personal data to enforce our Terms and Conditions of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.
Third parties as part of a merger or acquisition.
As we develop our business, we may buy or sell assets or business offerings. Customers' information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Affiliates.
We may share your personal information with our partner organizations that are part of our corporate group - these are companies that are owned by, own, or are jointly-owned with us. These partner organizations will use the information in ways that align with this Policy, ensuring that your privacy is respected and protected across all our affiliated services.
5. HOW YOU CAN EXERCISE YOUR RIGHTS
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data.
You may review, edit, or change the personal data that you had previously provided in the App in the settings section of the App.
You may also request a copy of your personal data collected during your use of the App at support@trysupernova.app.
Deleting your personal data.
You can request erasure of your personal data by sending us an email at support@trysupernova.app.
When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases we may be legally required to keep some of the data for a certain time as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements; in such event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data.
You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request at support@trysupernova.app.
Additional information for EEA-based users
If you are based in the EEA, you have the following rights in addition to the above:
- The right to lodge a complaint with supervisory authority. We would love you to contact us directly, so we could address your concerns. Nevertheless, you have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or where the alleged infringement has taken place. You can find a list of the EU national data protection authorities at: https://www.edpb.europa.eu/about-edpb/about-edpb/members_en.
- The right to data portability. If you wish to receive your personal data in a machine-readable format, you can send a respective request at support@trysupernova.app.
6. AGE LIMITATION
We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at support@trysupernova.app.
7. INTERNATIONAL DATA TRANSFERS
We may transfer personal data to countries other than the country in which the data was originally collected in order to provide the Service set forth in the Terms and Conditions of Use and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.
In particular, if we transfer personal data originating from the EEA to countries with adequate level of data protection, we rely on the adequacy decision of the European Commission for this country (details available here); for example, we transfer personal data to the USA based on the EU-U.S Data Privacy Framework program. If we transfer personal data originating from the EEA to countries without adequate level of data protection, we rely on the Standard Contractual Clauses approved by the European Commission (details available here).
8. CHANGES TO THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time. If we decide to make material changes to this Privacy Policy, you will be notified through our Service or by other available means and will have an opportunity to review the revised Privacy Policy. By continuing to access or use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.
9. FOR CALIFORNIA RESIDENTS
California's Shine the Light law gives California residents the right to ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. Learn more about what is considered to be personal information under the statute here.
To obtain this information from us, please send an email message to support@trysupernova.app which includes "Request for California Privacy Information" on the subject line and your state of residence and email address in the body of your message. If you are a California resident, we will provide the requested information to you at your email address in response.
10. FOR VIRGINIA RESIDENTS
This section supplements our Privacy Policy and only applies if you reside in the Commonwealth of Virginia. Where applicable, it describes how we use and process your personal data and explains your particular rights under Virginia Consumer Data Privacy Act (VCDPA).
A. Disclosures about the use of your personal data
We may collect and use certain information about you, some of which may be personal data (such as your email address, date of birth, name, height, weight, or other information which may be reasonably linked to you), in order to operate the Service and to maximize your experience.
If you would like more information about the categories of your personal data we collect or the purposes for which we collect them, please read Section 2 and Section 3. To learn more about sharing your personal data with our business partners and other third parties, please read Section 4.
B. Data Rights
Section 5 of our Privacy Policy describes the data rights we offer to all users and how to execute these rights. This includes the right to access, review, correct, update your data, obtain a portable copy of your data, or delete data related to your stored preferences and your use of the Service. Before completing your request, we may require some information sufficient to authenticate your identity.
Additionally, VCDPA provides Virginia residents with these data rights:
- Opt out of the Processing of your Personal Data for Targeted Advertising. In order to exercise your choice as a Virginia resident, please email us at support@trysupernova.app. Please note that we do not process personal data for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning the consumer.
- Confirm whether your Personal Data is being Processed. You may confirm whether your personal data is being processed by emailing us at support@trysupernova.app.
- Appeal a Case with regard to your request. In the case where we declined to take action on your data rights request or have rejected your request, you may contact us at support@trysupernova.app to initiate an appeal of this decision. Please use the subject line "Appeal of Refusal to Take Action on Privacy Request" and provide the relevant information in the email. Once we receive your appeal, we will notify you in writing within 60 days of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
If your appeal is denied, you may contact the Office of the Virginia Attorney General via the contact details available at www.virginia.gov/agencies/office-of-the-attorney-general/#vagov.
11. DATA RETENTION
We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in this Privacy Policy and Terms and Conditions of Use (including providing the Service to you), which includes (but is not limited to) the period during which you have an account with the App. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. For example, under certain accounting and tax laws we are required to store Payment Data for long periods of time to comply with laws we are subject to. Therefore, even if you submit a data deletion request, a small portion of the data that relates to our compliance obligations will be stored even after the request is satisfied.
12. HOW "DO NOT TRACK" REQUESTS ARE HANDLED
Except as otherwise stipulated in this Privacy Policy, this App does not support "Do Not Track" requests. To determine whether any of the third-party Service it uses honor the "Do Not Track" requests, please read their privacy policies. Learn more about Do Not Track here.
13. CONTACT US
You may contact us at any time for details regarding this Privacy Policy and its previous versions. For any questions concerning your account or your personal data please contact us at support@trysupernova.app.
Effective as of: 14 July 2025